Office or Division:

Crisis Intervention Division

Classification:

Simple

Type of Transaction:

G2C- Government to Citizen

Who may avail:

Indigent, marginalized, and vulnerable/disadvantaged individuals and families or are otherwise in crisis situation based on the assessment of the Social Worker 

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

One (1) valid identification card of the client/ person to be interviewed; 

(2 Photo copy)

Preferably issued by any government agencies such as but not limited to: 

• Philippine Statistics Authority (PhilSys ID)
• Social Security System/Government Service Insurance System (UMID ID, SSS/GSIS ID)
• Philhealth (Philhealth ID)
• Land Transportation Office (Driver’s License) 
• Professional Regulation Commission (PRC ID)
• Overseas Workers Welfare Administration (OWWA ID)
• Department of Labor and Employment (iDOLE)
• Pag-IBIG Fund (PAG-IBIG ID)
• Commission on Election (Voter’s ID or Voter’s Certification)
• Post Office (Postal ID)
• Department of Foreign Affairs (Philippine Passport)
• National Bureau of Investigation (NBI Clearance)
• Department of Social Welfare and Development (4Ps ID)
• Local Government Unit

• PWD ID
• Solo Parent ID
• City/Municipal ID
• Barangay ID
• Office of Senior Citizen Affairs (OSCA ID)

• Police Clearance
• or any ID preferably with validity date, and picture and signature of the client.

Signed Authorization Letter (if applicable)

Beneficiary of Assistance except for those who do not have the capacity to act or below 18 years old

CASH ASSISTANCE FOR OTHER SUPPORT SERVICES

Depending on the circumstances:

1. For Fire Victims: Police Report/ Bureau of Fire Protection Report from the Bureau of Fire

1. For Distressed OFs: Passport, Travel Document/s, certification from OWWA or the Barangay

1. For Rescued Client: Certification from a social worker or Case manager from rescued clients.

1. For victims of Online Sexual Exploitation: Police Blotter and social worker’s certification for the victims of online sexual exploitation of children

1. For Locally stranded individuals (LSI):  LSI without valid IDs, the Medical Certificate or the Travel Authority issued by the Philippine National Police will suffice and be accepted to prove his/her identity.

(1 Photo copy)

Bureau of Fire/PNP

Overseas Workers Welfare Administration/Department of Migrant Workers/ Barangay

Local Social Welfare and Development Office or other social welfare agencies

Local Social Welfare and Development Office or other social welfare agencies

Police Station –Police Blotter

Hospital/Clinic – Medical Certificate signed by the Registered Physician  

For all other incidents:

Barangay Certificate of Residency or Certificate of Indigency or Certificate of the Client is in Need of Assistance as well as other documents from legal authorities/regulating agencies, as may be applicable such as but not limited to Police Report/Blotter, Spot report from the AFP or PNP, Joint AFP-PNP Intelligence Committee (JAPIC) certificate, Certification of death, Disaster Assistance Family Access Card (DAFAC); Medico-legal certification

(Original / Certified true copy)

• • Barangay Hall where the client is presently residing
  • Police Station
• AFP or PNP
• Office of Civil Registry
• Certificate from the LDRMO; or 

• Local Government Unit
• Hospital or Clinic signed by Licensed Physician

ON-SITE TRANSACTION

CLIENT STEPS

AGENCY ACTIONS

FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE

1

1.1 Secure a queuing number.

1.1.1 Provide Client with queuing number.

None

10 Minutes

DSWD Personnel

(Administrative Staff)

1.2 Present pertinent Document

1.2.1 DSWD personnel will check the validity, and completeness of required documents presented by the client.

None

20 Minutes

DSWD Personnel

1.2.2 Check the client’s record to the Crisis Intervention Monitoring System (CrIMS)

None

20 Minutes

DSWD Personnel

1.2.3 If documents are complete and valid, and right frequency of availment, the client will be advised to proceed to step 2 and submit documents pertinent to their request. If not, the client will be advise to comply with the needed documents or be rescheduled to the date wherein the proper frequency of availment will be met

None

10 Minutes

DSWD Personnel

2

Submit pertinent documents for Interview and Assessment 

2.1 The DSWD Social Welfare Officer (SWO) shall interview, assess the documentary requirements presented, and Fill out the information in the General Intake Sheet (GIS) and the Certificate of Eligibility (CE). 

None

40 Minutes

SWO

2.2 The DSWD Social Welfare Officer (SWO) shall determine the eligibility of the client to receive assistance, and recommend the appropriate assistance. 

If found to be ineligible for the services under the program, the client will be formally informed of the reason of ineligibility and henceforth be declined and provided with a letter of disqualification to receive assistance.

None

40 Minutes

SWO

Advise the client to Proceed to Step 3 and wait to be called for the release of assistance.

None

40 Minutes

SWO

Forward the Client’s Document to the Authorized Approving Officer.

None

40 Minutes

Authorized official/s

Approve the Social Worker’s recommendation if found reasonable and with complete and valid documents.

None

40 Minutes

Authorized Approving Officer

Scan the client’s approved documents for filing, and forward to Step 3 for releasing of assistance.

None

30 Minutes

DSWD Personnel

3

Receive Assistance

Check the Client’s Identity

None

15 Minutes

SDO/RDO/DSWD personnel

Release the Assistance.

None

15 Minutes

SDO/RDO/DSWD personnel

4

Fill out client satisfaction measurement survey

Receive the client satisfaction survey

None

20 Minutes

Administrative personnel

TOTAL 

None

5 Hour, 40 Minutes for Cash Out Right 

1 Day or 24 Hours for Guarantee Letter