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Implementation of the Assistance to Individuals In Crisis Situation Program for Individual Clients Transacting within the DSWD Offices (CIU/CIS/SWAD OFFICES)

AICS serves as a social safety net or stop-gap measure to support the recovery of individuals and families identified to be suffering from any adversity or crisis through the provision of financial assistance, psychosocial intervention, and referral services that will enable the clients to meet their basic needs in the form of food, transportation, medical, educational, material, funeral, and cash assistance for other support services, among others.

The provision of psychosocial support, including psychological first aid, and counseling, as well as financial assistance to disadvantaged and marginalized sectors, are part of the social protection services of the Department. These protective services aim to help individuals and families to cope with the present difficult situation they are experiencing, such as illness, death, loss of job, or source of income.  In order to effectively and efficiently respond to existing and emerging crisis situations among vulnerable sectors, a Citizens Charter was crafted to provide a comprehensive guide on the provision of the aforementioned assistance.

Office or Division:

Crisis Intervention Division

Classification:

Simple

Type of Transaction:

G2C- Government to Citizen

Who may avail:

Indigent, marginalized, and vulnerable/disadvantaged individuals and families or are otherwise in crisis situation based on the assessment of the Social Worker 

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE
 

One (1) valid identification card of the client/ person to be interviewed; 

(2 Photo copies)

Preferably issued by any government agencies such as but not limited to: 

  • Philippine Statistics Authority (PhilSys ID)
  • Social Security System/Government Service Insurance System (UMID ID, SSS/GSIS ID)
  • Philhealth (Philhealth ID)
  • Land Transportation Office (Driver’s License) 
  • Professional Regulation Commission (PRC ID)
  • Overseas Workers Welfare Administration (OWWA ID)
  • Department of Labor and Employment (iDOLE)
  • Pag-IBIG Fund (PAG-IBIG ID)
  • Commission on Election (Voter’s ID or Voter’s Certification)
  • Post Office (Postal ID)
  • Department of Foreign Affairs (Philippine Passport)
  • National Bureau of Investigation (NBI Clearance)
  • Department of Social Welfare and Development (4Ps ID)
  • Local Government Unit
  • PWD ID
  • Solo Parent ID
  • City/Municipal ID
  • Barangay ID
  • Office of Senior Citizen Affairs (OSCA ID)
  • Police Clearance
  • or any ID preferably with validity date, and picture and signature of the client.

Signed Authorization Letter (if applicable)

Beneficiary of Assistance except for those who do not have the capacity to act or below 18 years old

TRANSPORTATION ASSISTANCE


Other supporting document/s such as but are not limited to, justification of the social worker, medical certificate, death certificate, and/or court order/subpoena

(1 Photocopy)

Police Station – Police Blotter

Hospitals/clinic – medical abstract

Court- court order/subpoena

Social worker-justification

CLIENT STEPS

AGENCY ACTIONS

FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE

1

1.1 Secure a queuing number.

1.1.1 Provide Client with queuing number.

None

10 Minutes

DSWD Personnel

(Administrative Staff)

1.2 Present pertinent Document

1.2.1 DSWD personnel will check the validity, and completeness of required documents presented by the client.

None

20 Minutes

DSWD Personnel

1.2.2 Check the client’s record to the Crisis Intervention Monitoring System (CrIMS)

None

20 Minutes

DSWD Personnel

1.2.3 If documents are complete and valid, and right frequency of availment, the client will be advised to proceed to step 2 and submit documents pertinent to their request. If not, the client will be advise to comply with the needed documents or be rescheduled to the date wherein the proper frequency of availment will be met

None

10 Minutes

DSWD Personnel

2

Submit pertinent documents for Interview and Assessment 

2.1 The DSWD Social Welfare Officer (SWO) shall interview, assess the documentary requirements presented, and Fill out the information in the General Intake Sheet (GIS) and the Certificate of Eligibility (CE). 

None

40 Minutes

SWO

2.2 The DSWD Social Welfare Officer (SWO) shall determine the eligibility of the client to receive assistance, and recommend the appropriate assistance. 

If found to be ineligible for the services under the program, the client will be formally informed of the reason of ineligibility and henceforth be declined and provided with a letter of disqualification to receive assistance.

None

40 Minutes

SWO

Advise the client to Proceed to Step 3 and wait to be called for the release of assistance.

None

40 Minutes

SWO

Forward the Client’s Document to the Authorized Approving Officer.

None

40 Minutes

Authorized official/s

Approve the Social Worker’s recommendation if found reasonable and with complete and valid documents.

None

40 Minutes

Authorized Approving Officer

Scan the client’s approved documents for filing, and forward to Step 3 for releasing of assistance.

None

30 Minutes

DSWD Personnel

3

Receive Assistance

Check the Client’s Identity

None

15 Minutes

SDO/RDO/DSWD personnel

Release the Assistance.

None

15 Minutes

SDO/RDO/DSWD personnel

4

Fill out client satisfaction measurement survey

Receive the client satisfaction survey

None

20 Minutes

Administrative personnel

TOTAL 

None

5 Hour, 40 Minutes for Cash Out Right 

1 Day or 24 Hours for Guarantee Letter

  

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